Shark Ion Robot Troubleshooting Guide
Troubleshooting

Shark Ion Robot Troubleshooting Guide

August 13, 2020

Getting a Shark ION Robot to help with your cleaning can be one of the best decisions you’ve ever made.

They can do the cleaning for you with minimum supervision as you relax in the comfort of your couch.

With smart sensors to assess their surroundings and navigate seamlessly, self-cleaning brush rolls, dual side brushes, and many other features, the robot can provide cleaning assistance that you can rely on.

Knowing how to troubleshoot the robot to clear any issues that may be stopping it from serving you effectively can come in handy, especially on the days the cleaner decides to misbehave.

Here is a troubleshooting guide with easy-to-follow instructions on how to get around common shark ion robot problems.

Shark ION Robot 720 Troubleshooting

Here is a list of errors you might get when using the Shark ION Robot 720.

1] Red “Replace” LED Light Is On

This error light indicates that your battery is ready to be replaced. Visit sharkclean.com for a replacement.

2] DOCK and SPOT Alternate Flashing

This shows that the aside brush is stuck. To clear the error, check the side brushes and remove debris if found.

3] DOCK and SPOT Flashing Together

This indicates there is something stuck in the main brush roll. Inspect the main brush roll for obstructions and remove the obstruction if found.

4] CLEAN Flashing Blue

If clean is flashing blue, it may indicate that the front wheel sensor, drop sensor, or bumper may be reporting an error.

Make sure your robot can move freely by moving it to a new location on a level surface.

Make sure the front bumper is not stuck. If the clean light continues to flash blue, remove the front wheel and clean the wheel cavity.

5] SPOT Flashing Blue

If Spot is flashing blue it may indicate that the unit cannot move due to surface or obstruction.

Move the robot to a new location.

6] CLEAN Flashing Red

If Clean is flashing red, it may indicate that the cliff sensors are reporting an error.

Use a clean cloth to wipe the cliff sensors.

The error code may also mean the robot may be stuck on an obstacle.

Make sure your robot is on a level surface with no obstructions.

7] “!” Symbol Flashing

This may indicate that there may be a suction motor failure.

Remove blockages and clean the filters.

Remove the dust bin and make sure nothing is blocking suction.

8] CLEAN Flashing Red and “!” Stays Solid Red

This may indicate that there is an issue with your charger.

Contact customer service at 1-800-798-7398 for assistance.

9] “!” and CLEAN Symbols Flashing

This may indicate that your robot’s BotBoundary sensors may be reporting an error.

Please contact customer service at 1-800-798-7398 for assistance.

10] CLEAN Solid Red

It may indicate that the dust bin has been removed and needs to be reinserted.

11] CLEAN Solid Blue

This may indicate that your robot is in sleep mode. Press any button on the robot or remote to start it again.

Shark ION Robot 750 Troubleshooting

Here are common errors you might get when using the Shark ION Robot 750.

1] Red “Replace” LED Light Is On

This error light indicates that your battery is ready to be replaced. To remove the battery:

  • Turn the unit over and unscrew the cover with a Philips head screwdriver.
  • Unplug the old battery from its connector then plug in the new battery.
  • Replace the battery cover and screw it back into place.

2] DOCK and SPOT Alternate Flashing

This shows that a side brush is stuck. To clear the error, check the side brushes and remove debris if found.

3] DOCK and SPOT Flashing Together

This indicates there is something stuck in the main brush roll.

Inspect the main brush roll for obstructions and remove the obstruction if found.

4] CLEAN Flashing Blue

If clean is flashing blue, it may indicate that the front wheel sensor, drop sensor, or bumper may be reporting an error.

Make sure your robot can move freely by moving it to a new location on a level surface.

Make sure the front bumper is not stuck. If the clean light continues to flash blue, remove the front wheel and clean the wheel cavity.

5] SPOT Flashing Blue

If Spot is flashing blue it may indicate that the unit cannot move due to surface or obstruction.

Move the robot to a new location.

6] CLEAN Flashing Red

If Clean is flashing red, it may indicate that the cliff sensors are reporting an error.

Use a clean cloth to wipe the cliff sensors.

The error code may also mean the robot may be stuck on an obstacle.

Make sure your robot is on a level surface with no obstructions.

7] “!” Symbol Flashing

This may indicate that there may be a suction motor failure. Remove blockages and clean the filters. Remove the dust bin and make sure nothing is blocking suction.

8] CLEAN Flashing Red and “!” Stays Solid Red

This may indicate that there is an issue with your charger. Contact customer service at 1-800-798-7398 for assistance.

9] “!” and CLEAN Symbols Flashing

This may indicate that your robot’s BotBoundary sensors may be reporting an error. Please contact customer service at 1-800-798-7398 for assistance.

10] CLEAN Solid Red

It may indicate that the dust bin has been removed and needs to be reinserted.

11] CLEAN Solid Blue

This may indicate that your robot is in sleep mode. Press any button on the robot or remote to start it again.

Shark ION RV700N Troubleshooting

It is also easy to deal with the Shark ION RV700N errors. Here are some of the RV700N issues.

1] CLEAN and “!” Lights Flashing Together

If clean and “!” lights are flashing together it indicates suction motor failure. To troubleshoot:

  • Remove blockages and clean filters.
  • Remove the dust bin and make sure nothing is blocking suction.

2] CLEAN Light Flashing RED

If the clean light flashes red it may indicate that the robot may be stuck on an obstacle.

It may also indicate that the front bumper may be jammed.

Try the following steps to clear the error:

  • Move the robot to a new location on a level surface.
  • Check bumper.
  • If the light continues to flash, remove the front caster wheel and clean the wheel housing.

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3] MAX Light Flashing

If the MAX light is flashing, this may indicate that the robot may be stuck on an obstacle. It may also mean the front bumper may be jammed. Follow these steps to try to clear the error:

  • Move the robot to a new location on a level surface.
  • Check bumper.
  • If the light continues to flash, remove the front caster wheel and clean the wheel housing.

4] DOCK Light Flashing

If the Dock light is flashing it may indicate that your robot’s BotBoundary sensors are reporting an error.

Get in touch with customer service at 1-800-798-7398 for assistance regarding this error.

5] CLEAN and DOCK Lights Flashing Together

This may indicate the cliff sensors may be reporting an error. It may also indicate that the robot cannot start due to an error. Here is what you need to do to try to clear the error:

  • Wipe the cliff sensors with a clean cloth.
  • Make sure your robot is on a level surface with no obstructions.

6] CLEAN and MAX Lights Flashing Together

If clean and max lights are flashing together it may indicate that the dust bin may have been removed and needs to be reinserted.

7] MAX and ! Lights Flashing Together

If Max and ! lights are flashing together it may indicate that a side brush is stuck.

Check the side brushes and remove any debris that may be present.

8] CLEAN, MAX, and ! Lights Flashing Together

If Clean, Max, and ! lights are flashing together, it may indicate that a wheel is stuck.

Remove debris from the wheel.

9] DOCK, MAX, and ! Lights Flashing Together

If Dock, Max, and ! are flashing together, it may indicate that there is a blockage in brush roll.

Check the brush roll and remove obstruction if found.

Troubleshooting Brush Roll Error

To troubleshoot brush roll error:

  • Start by removing the brush roll
  • Then, clear any hair or debris stuck around the brush roll.
  • Spray silicone lubricant in it and spin it with your hands until it spins freely.
  • If any worn out or damaged parts, replace them,

Troubleshooting Not Charging Problem

First, verify that the dock is connected to power and that the green light on the side of the dock is illuminated. If the green light is not on, try plugging it into a different outlet.

If the green light is on but the robot is still not charging, verify that the power switch on the side of the robot is set to position I, On.

The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock.

Troubleshooting the ‘Clean’ Error on Shark ION Vacuum

If you get a clean error on your shark ion vacuum, there are several steps to can try to clear the problem:

  • Make sure your shark ion robot is able to move freely by moving it to a new location on a level surface.
  • Check to make sure the front bumper is not stuck.
  • If the error persists, remove the front wheel and clean the wheel cavity.
  • Reinsert the dust bin if it has been removed.
  • Wipe cliff sensors with a clean cloth.
  • Ensure your robot is on a level surface with no obstructions.

Shark ION Robot Wi-Fi Troubleshooting

Follow these steps if your shark robot won’t connect to Wi-Fi or loses Wi-Fi connectivity:

  • Make sure your phone is connected to your home Wi-Fi network before trying to connect your robot.
  • Make sure you are connected to a 2.4 GHz network when you enter your username and password.
  • Ensure your robot is turned on and you hear an audio prompt.
  • Do not use a VPN or a proxy server.
  • Make sure Wi-Fi isolation is turned off on the router.

If your robot loses connectivity by doesn’t reconnect on its own:

  • Remove the unit from the dock.
  • Power the robot off and wait 10 seconds.
  • Power the robot back on, and place it back on the dock.

Troubleshooting Loud Noise Causes and Fix

Loud noises can be caused by either the mode the vacuum is in a blockage or general maintenance. If you have this problem:

  • Clean the brush roll of any hair, dirt, or debris.
  • Remove the main brush.
  • Clean the main brush to remove any hair, debris, or obstructions.
  • If there is still loud noise, check for worn-out parts. Consider replacing these parts.

Robot Not Collecting Debris

If your robot is moving around a room but doesn’t pick up any debris, it could be because the side brushes are dirty.

Make sure the brushes beneath the robot are clean and in good condition.

If there is debris build-up, take the following steps:

  • Remove the brushes from the base of the robot.
  • Clean the bristles using a damp microfiber cloth.
  • Replace the brushes if worn out.

Another possible reason is a dirty main brush.

Check to make sure the brush is in good condition and free from debris. If not:

  • Access the main brush and cleaning bristles.
  • Remove the end cap of the main brush and clear it of any hair.
  • Use a damp cloth to clean any dirt or debris built up on the brush, cap, and cleaning bristles.
  • If the cleaning bristles are worn out, consider replacing the main brush.

Faulty brush motors may also prevent your robot from collecting debris.

  • Inspect the robot to check if the brushes are turning.
  • Before buying new motors, check to see if there are obstructions or buildups around or in the brushes.
  • If there are no obstructions or buildups and the brushes are not moving, the motors may need replacement.

Error Light Indicators and their Meaning

There are several light indicators on your shark ion robot that may illuminate or flash to show an error.

Depending on your specific unit, the following are the error light indicators and what they actually mean.

1] Red “Replace” LED Light Is On

This error light indicates that your battery is ready to be replaced.

2] DOCK and SPOT Alternate Flashing

This shows that a side brush is stuck.

3] DOCK and SPOT Flashing Together

This indicates there is something stuck in the main brushroll.

4] CLEAN Flashing Blue

This error light indicates that the front wheel sensor, drop sensor, or bumper is reporting an error.

5] SPOT Flashing Blue

It means the unit cannot move due to surface or obstruction.

6] CLEAN Flashing Red

This means the cliff sensors are reporting an error. It can also mean the robot is stuck on an obstacle.

7] “!” Symbol Flashing

This shows suction motor failure.

8] CLEAN Flashing Red and “!” Stays Solid Red

This shows there is an issue with your charger.

9] “!” and CLEAN Red Flashing Together

It indicates that the suction motor has failed.

10] Clean Red or Max Light Flashing

It means that the robot may be stuck on an obstacle or the front bumper may be jammed.

11] CLEAN Solid Red

It indicates that the dust bin has been removed.

12] CLEAN Solid Blue

This means your robot is in sleep mode.

13] All LED Lights Off

If all the LED lights are off, it may indicate your unit may be turned off or that the battery may need charging.

Here is what you need to do to try to clear the problem:

  • Press the power switch.
  • If there is no response, plug it in to charge the unit.

How to Reset a Shark ION Robot

If you have problems with the Wi-Fi connection or the robot just has some issues, you need to hard reset the unit. To achieve that follow the steps below:

  • Turn your shark robot upside down, and locate the ON/OFF switch.
  • Turn off the robot.
  • Wait for about 10 seconds.
  • Turn back on the robot.
  • Now, your shark ion robot has been reset.
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